Three phases. You approve, we execute.
From the day you hand over keys to the day a lease renews or ends, here is what happens at each stage, and exactly what we need from you.
What you do
Four decisions
- Approve the tenant after reviewing our vetted selection
- Set your routine maintenance threshold limit
- Confirm the rent increase rate at lease renewal
- Tell us if or when you want to divest and sell
What we do
Everything else
We handle keys, professional listings, high-density marketing, in-person viewings, background checks, tenancy contract creation, Ejari registration, DEWA setup, maintenance snags, rent collection, legal shielding, disputes, and ultimate lease exit inspections.
Phase One: Onboarding
- 01
Audit & Inspection
Condition check, asset inventories, and full photographic snag report.
- 02
Tenant Communication
Direct intro to the current tenant as their new dedicated manager.
- 03
Introducing the Team
Confirming their single-point contact PM coordinator.
- 04
Payment Details Setup
Transitioning lease checks or direct bank transfer records.
- 05
Active Rent Collection
Seamless month-on-month processing with fully audited receipts.
We take over without a gap.
Under active tenancy, we formally take over as your legal representative, set up escrow, and coordinate with existing occupants, all within 48 working hours.
- 01
Key handover & custody
Keys received into secure custody with a documented chain of responsibility.
- 02
Pre-inspection & snag report
A full condition and defect report before the unit goes to market.
- 03
Pre-move-in maintenance
Basic works completed so the unit shows at its best.
- 04
Marketing & advertising
Professional photography and multi-portal listing placement.
- 05
Screening & placement
Qualified enquiries, accompanied viewings and vetted applicants for your approval.
Listed within days, not weeks.
Photography, listing copy and portal placement are handled in-house, so a vacant unit reaches the market quickly.
- 01
Developer coordination
We liaise directly with the developer handover team on your behalf.
- 02
Professional snagging
A room-by-room defect schedule raised while it is still the developer’s liability.
- 03
Key handover delegation
We take delivery for you, so you do not need to fly in.
- 04
Listing placement
The unit is listed and pre-tenant screening begins before handover completes.
- 05
First tenancy
Lease drafting, Ejari registration and move-in coordination.
Taking delivery of a new build?
Our RERA-licensed engineering inspectors carry out heavy snagging reports directly alongside developer handover teams to protect your investment.
Snagging ServicesTaking delivery of a new build?
Our RERA-licensed engineering inspectors carry out heavy snagging reports directly alongside developer handover teams to protect your investment.
Phase Two: Active tenancy
- 1
Move-in inspection
Digital inspection matching tenant records to RERA specs before keys leave the office.
- 2
Rent collection
Automated direct debit processing or standard check clearing schedules.
- 3
Deposits held safely
Secure escrow holding matching final restoration requirements.
- 4
Maintenance
24/7 vetted vendor routing up to your pre-approved limit.
- 5
Instant Reporting
Dirham-by-dirham transparency on the owner smart portal.
Phase Three: Lease conclusion
The tenant renews
- 1Calculate index: RERA calculator check 90 days before expiration.
- 2Notice delivery: Official increase notification sent to the tenant.
- 3New lease contract: Signed electronically via verified channels.
- 4Ejari renewal: Automated system re-registration through DLD.
The tenant leaves
- 1Exit check: Outgoing property inspection against move-in inventory.
- 2Deposit adjustment: Snag costs deducted before deposit return.
- 3Marketing kickoff: Listed vacant with modern virtual touring.
- 4Condition upgrade: Coordination of repair, deep cleaning, and painting.
- 5New letting cycle: Vetting premium new occupancy pipelines.
At a Glance: The whole cycle
You are informed, not interrupted.
Our Smart Portal provides real-time financial transparency so you stay in control of your yield, wherever you are.
- Real-time statement and voucher downloads
- Instant access to all Ejari and active tenancy papers
- Direct maintenance repair photo streams and snags
- Quick approvals for maintenance quotes directly via phone
- 24/7 dedicated account manager messaging portal
PROVIDENT PORTAL
ACTIVE LEASETotal Net Earnings (2026)
AED 148,500
- Unit 1402, Marina Gate
- Paid: 4/4 Checks
- Active Reserves Held
- AED 3,000
- Pending Snag Items
- 0 Active Issues
Process questions.
What are the three phases of the process?
Onboarding, active tenancy, and lease conclusion.
What happens during onboarding?
Depending on whether the unit is already tenanted, vacant, or not yet handed over, we run condition checks, key handover, marketing, and Ejari registration.
What do I approve during the process?
You approve the tenant, set your maintenance threshold, confirm the rent increase rate at renewal, and tell us when you want to sell.
What happens during active tenancy?
We handle move-in inspection, rent collection, secure deposit holding, maintenance, and instant reporting through the Smart Portal.
What happens at lease conclusion?
Either the tenant renews, through index calculation, notice, and re-registration, or the tenant leaves, through exit inspection, deposit adjustment, and remarketing.
How quickly can you start?
Under active tenancy, we can take over within 48 working hours. For a vacant unit or new handover, we can begin as soon as you're ready.
Can you take over mid-tenancy?
Yes, we coordinate directly with your existing tenant during onboarding, whether the unit is already tenanted or not.
How do I stay informed without being interrupted?
Through the Smart Portal, which gives you real-time statements, voucher downloads, and access to every Ejari and tenancy paper.
Do you handle new handovers as well?
Yes, our RERA-licensed engineering inspectors carry out heavy snagging reports directly with developer handover teams.
What happens at renewal?
We check the rent index against RERA rules, deliver the official notice, and issue a new lease and Ejari renewal once you confirm the rate.
Find out what your property should be earning.
Get a free, no-obligation valuation & management quote in just 24 hours.
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- RERA ORN 1933