One person who knows your property.
A named account manager, a tenant rewards programme no other Dubai manager offers, and support across everything around ownership, from utilities to eventual sale.
Not a call centre, a dedicated manager.
From Premium upwards you're assigned a property management consultant who owns your property inside the business. They know the unit, the tenant, the community, and the history, so you never explain your situation from scratch.
They coordinate everything: the maintenance coordinator, the inspector, the leasing consultant. You deal with one person, and they deal with the rest of the team.
Two of our published reviews name the same account manager for responding after the office had closed. That isn't a service level we advertise; it's what having one accountable person tends to produce.
"He is great at communicating with me, and is very professional. For any questions or concerns, he did his best to respond, even after the office was closed."
Responsibilities Your Certified Property Manager Handles
Everything your account manager takes care of, from day-to-day communication to dispute support.
Tenant Communication
Act as the primary contact for tenant inquiries, complaints, and requests, ensuring all issues are addressed promptly and professionally.
Rent Collection & Follow-Ups
Manage rent collection, issue timely reminders, and handle late payment follow-ups to ensure a consistent cash flow.
Rent Increase Support
Evidence rent increase calculations against RERA rules and negotiate or file on your behalf when a tenant contests.
Move-Out Damage Claims
Document move-out condition against move-in records and pursue costs beyond the deposit where damage is proven.
Your tenant pays by card. At no cost to either of you.
Tenants pay rent with a UAE-issued credit card with no processing fee, and earn rewards on the largest expense they have. You receive the rent exactly as you otherwise would. Points redeem instantly at Netflix, Amazon, Carrefour, Noon, Du, Lulu, and 200 more.
- Tern Points on signup, worth AED 100
- 1,250Tern Points on signup, worth AED 100
- of annual rent earned back
- Up to 2%of annual rent earned back
- merchants for instant redemption
- 200+merchants for instant redemption
Your account manager starts at Premium.
Tenant Rewards with Tern is available on every package. The dedicated account manager, utilities connection, and Smart Portal access begin with Premium at AED 3,000 a year.
What connects to this.
- 01
Rent & financial management
Tenant Rewards feeds straight into rent collection and your statement.
- 02
Maintenance & inspections
Your account manager coordinates every job so you have one contact.
- 03
Legal & dispute support
On Full Management, the same manager coordinates representation.
Owner services questions.
Will I always deal with the same person?
Yes, from Premium upwards. You'll have a named account manager and their direct contact details.
Does Tenant Rewards cost me anything?
No. Tenants pay by UAE-issued credit card with no processing fee, and you receive the rent exactly as you otherwise would.
Can my tenant opt out of paying by card?
Yes. It's an option for them, not a requirement.
What rewards does my tenant actually get?
1,250 Tern Points on signup, worth around AED 100, then up to 2% of annual rent in combined card and Tern points, redeemable instantly across 200+ merchants.
Do you handle the DEWA final bill at move-out?
Yes, accounts are closed and final readings settled, so nothing follows you.
What is Takeem?
A UAE Central Bank-approved rent guarantee platform we partner with, through which landlords on the programme receive rent on the due date even if the tenant defaults. Ask us whether it's right for your property.
Find out what your property should be earning.
Get a free, no-obligation valuation & management quote in just 24 hours.